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Frequently Asked questions |
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Q: What is BingoFunHouse?
A: BingoFunHouse is anOnline Bingo Hall. Home of the best Customer Service Team and Site Promotions Crew that you'll find. See our ABOUT US page for more information (find the button in the site navigation bar above). |
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Q: How do I contact you?
A: You can get in contact with BingoFunHouse in several different ways: |
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•Click on the Live Support button located on the left-hand side of all pages on our website.
•Send us an email to Support @ BingoFunHouse.com (remove the spaces when sending your email)
•Talk to us in the chat room of the bingo applet.
•Send us a Support Request via the Help Desk once you have logged into the website.
•Use our Voicemail system to leave us a message or a fax; 1 (866) 489-9590 (toll free from the USA). |
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Q: Does BingoFunHouse allow US players?
A: BingoFunHouse is registered and operated out of Costa Rica; online gaming is legal here. For this reason, we see no reason to restrict access to our website from US Residents; its your money, spend it how you want to. |
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Q: Can US players get cashouts?
A: Yes. We cannot mention the specific method, for security reasons, until you are ready to cash out however. |
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Q: Are BingoFunHouse transactions safe?
A: Yes. Using your credit and debit cards with BingoFunHouse is actually safer than using them at your local supermarket. Its a little known fact, but anytime you use your credit/debit cards locally that information gets sent over the internet to your bank and Visa/Mastercard's servers. Making a deposit here at BingoFunHouse is no different. |
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Q: How do I deposit money into my account?
A: After you have logged into our website, just click on the Deposit button on the left. |
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Q: How do I create an account?
A: Just fill out the green REGISTER HERE box on our home page. |
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Q: Why does BingoFunHouse need to know my mailing address?
A: There are actually two reasons that we ask for your mailing address: |
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1) If you win an item or if we need to send you a check for a cashout, then we need to know where to send it.
2) Your credit card processor uses an address verification system to ensure that you are who you say you are when you use the credit card you claim are yours. |
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Q: Will BingoFunHouse sell my email address or account information?
A: No. BingoFunHouse will never sell, trade, or give away your account information, including your email address, to anyone. Our database features tight encryption protocols on a custom software platform; any information you give us is well protected against hackers and criminals. |
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Q: How do I deposit money into my account?
A: After you have logged into our website, just click on the Deposit button on the left. |
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Q: Are BingoFunHouse transactions safe?
A: Yes. Using your credit and debit cards with BingoFunHouse is actually safer than using them at your local supermarket. Its a little known fact, but anytime you use your credit/debit cards locally that information gets sent over the internet to your bank and Visa/Mastercard's servers. Making a deposit here at BingoFunHouse is no different. |
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Q: What deposit options do you offer?
A: At the moment, BingoFunHouse offers eWalletXpress, Visa, MasterCard and the Prepaid Card* option. In addition, for non-US and non-Canadian residents, we also offer NETeller. |
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| Note: BingoFunHouse is constantly evaluating new processing partners. If you have a favored deposit option that we do not offer, tell us about it and we might be able to offer it in the near future. |
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Q: What is the Prepaid Card option? Can I use a Walmart Prepaid card?
A: You cannot use a Walmart Prepaid card on our site, unfortunately. If you would like to know more about Prepaid Card, please talk to one of our CMs in Live Support (click the Live Support button on the left-hand side of this webpage). |
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Q: I'm trying to use my credit cards and they're not working, why?
A: This answer has two parts: |
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| If you are a new player, you cannot use your credit or debit cards directly with our site until you have made two sucessful deposits using other methods. f you have made 2+ deposits using other methods and your credit cards still aren't working, please click on the Live Support button on the left and speak to one of our CMs. |
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Q: Can I use my Paypal account to deposit here?
A: No, Paypal does not condone the use of its accounts with gaming-related sites. If they find out you've been using your Paypal account to gamble online, they will close your account and seize the funds. |
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Q: What options do you offer for cashouts?
A: For US and Canadian residents, eWalletXpress. For everyone else, NETeller. Note: BingoFunHouse is constantly evaluating new processing partners. If you have a favored cashout option that we do not offer, tell us about it and we might be able to offer it in the very near future. |
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Q: Do you have a play-through requirement before I request a cashout?
A: No, the money that you deposit or win at BingoFunHouse is yours and you may cash it out at any time. |
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Q: How do I play Bingo?
A: After you've logged into our webite, just click on the PLAY BINGO button on the menu bar on the left. Note: You will need to set your browser to allow pop-ups from www.BingoFunHouse.com in order to see our games or view our chat room. |
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Q: Why are there 2 Bingo Rooms?
A: The upper room is for 25-cent per card games. The lower room is for 5-cent, 10-cent, and speed games. |
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Q: What are mini-slots? I see them in my bingo applet.
A: Mini-slots are a single-line slot machine that you can play while you're playing bingo! They work just like a standard slot machine only they're more convenient because you don't have to open a separate window to play a few pulls of the slot machine. |
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Q: What are mini-pull tabs? I see them in my bingo applet.
A: Mini-pull tabs are small pull-tab or scratch tickets that you can play while playing a game of bingo. They offer you additional chances to win while you're waiting for your bingo game to wrap up. |
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Q: My game froze up, do I get a refund?
A: BingoFunHouse's game server features a card management system that keeps all the bingo cards centrally located. What you see on your computer is simply a graphical representation of those cards... not the actual cards themselves. In the event of internet instabilites which might cause your applet to freeze up, the card management system will continue monitoring your cards and will credit you with the win if you had the winning card. For this reason, refunds cannot be issued when your applet freezes. |
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| If the game server ever freezes, then everyone who purchased cards for that game will be refunded by our CMs. If in doubt as to which happened (your applet froze or if the game server froze) ask any CM or your fellow bingo players in the chat room. |
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Q: How do I play the Slot Machines?
A: After you've logged into our webite, just lick on the PLAY SLOTS button on the left. Note: You will need to set your browser to allow pop-ups from www.BingoFunHouse.com in order to see our games. |
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Q: My Slot Machine froze, do I get a refund?
A: Consult with one of our CMs. If the game server recorded the result of that pull then you have already been credited, if you won it. If the game server did not record the result of the pull then you will be refunded for that pull by the CM you are consulting with. |
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Q: What are Points?
A: Points are non-monetary rewards that we give away for winning chat room games and as prizes for certain promotions. Points can either be saved up for prizes from our Prize Catalog or exchanged for Bonus money at a 5:1 ratio. |
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Q: How do I get more Points?
A: Play chat games and win the promotions we have that feature Point prizes. |
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